Lighthouse Instruments

LIGHTHOUSE is the leading global provider of optical-based, non-destructive headspace analysis systems and measurement services that lower the cost and ensure the quality of parenteral products.


Pharmaceutical Manufacturing


Charlottesville, Virginia


Measurement services, Benchtop systems, Automated machines, Equipment Lease, Lab Testing, On-Site Testing, Scientific Consultancy, Moisture determination, Oxygen monitoring, Container Closure Integrity testing, Method development and validation, Feasibility studies, Stability studies, Package development, and Process studies

Company Size

51-200 employees

LIGHTHOUSE draws on its years of innovation and expertise to bring you top-of-the-line, robust equipment to keep your products, and by extension patients, healthy and safe. We introduced laser-based headspace analysis platforms into the pharmaceutical industry in 2000 with the help of funding from the Food and Drug Administration. LIGHTHOUSE offers a unique Equipment+ approach to headspace analysis of sealed pharmaceuticals. Our products can rapidly and non-destructively measure 100% of samples for a variety of applications to ensure the quality of finished sterile product. Headspace applications are found throughout the entire product lifecycle and our platforms are used in development, QC, and manufacturing. LIGHTHOUSE goes beyond just equipment and provides you with Measurement Services that can be personalized to suit your needs. Our LIGHTHOUSE scientists support you with contract testing services that include method development, design and execution of scientific studies, and the delivery of lease equipment for on-site testing projects. As the pioneers of this technology, LIGHTHOUSE quality is always improving and we are always pushing the boundaries of our capabilities. We have gained incredible amounts of knowledge and expertise through our work with millions of finished sterile drug samples from pharmaceutical facilities around the world. Our goal is to use this knowledge and expertise to support you in ensuring the quality of your sterile products and processes

The Opportunity

Service and Support Engineer

Charlottesville, VA
  • Overview

    The Service & Support Engineer position is part of a dynamic team providing competent technical product support and services to our North American customers. Responsibilities of this position include frequent communication with customers, order and maintenance management, and service activities performed at customer locations across North America.

  • Responsibilities

    •Initiate high-touch customer communications in preparation for technical services and ongoing support.
    •Set up new analyzers at the customer site, including hardware and software installation, user training, and qualification.
    •Provide technical support and troubleshooting to customers by email and telephone.
    •Execute routine maintenance of installed analyzers at the customer site.
    •Perform diagnosis and repair of customer analyzers returned to the factory.
    •Prepare lease analyzers for delivery to the customer, including software and documentation.
    •Offer and sell additional services to existing customers.
    •All other duties as assigned by management.

  • Qualifications

    •A Bachelor’s degree in Chemistry, Physics, or Engineering required.
    •Minimum of 2-7 years’ proven and demonstrated experience in customer product service or equivalent industry-relatedexperience.
    •Must possess a valid driver’s license and passport or the ability to obtain both.
    •Must be willing to travel within North America up to 40% of working days.
    •Experience with cGLP/cGMP preferred.
    •Strong computer and technology skills.
    •Active listening and clear communication skills: verbal, written, and presentations skills (e.g., grammar, writing, and editing)to interact professionally with individuals both internally with co-workers and externally with customers is required.
    •Effective problem analysis and resolution skills with acute attention to detail.
    •Goal-oriented and self-reliant with the ability to work independently.
    •High level of interpersonal and relationship skills essential with the ability to handle sensitive, stressful, and confidentialsituations with poise, tact, and diplomacy.
    •Above average ability to be flexible, organize, manage time, and set/shift priorities while meeting deadlines required.
    •A team player who can cultivate a team spirit within the department and maintain positive interdepartmental collaboration.
    •Ability to interpret, adapt, and apply Organization guidelines and procedures within the position and the department.

What We Do

Customers have validated and registered our equipment with the FDA, EMA, and other national regulatory agencies for use in the US, Europe, and Asia. Our systems are CE-certified and are CFR Part 11 compliant. Complete validation and FAT protocols are available for all FMS-Series and PULSAR In-Line Inspection Systems. Our systems come complete with one or more sets of NIST-traceable calibration standards that are manufactured and certified by LIGHTHOUSE.

Building career-spanning relationships, from candidacy to organizational leadership, we provide access to the future of the Medtech and Pharma.